Order received
Payment is confirmed and your order is reviewed before fulfillment begins.
Every APOSTLE piece is made with intention. This policy explains how fulfillment, delivery, returns, exchanges and refunds are handled so you can order with confidence.
Most APOSTLE products are made to order through our trusted production partners. Production time is separate from carrier transit time, and orders containing multiple items may arrive in separate packages.
Shipping and fulfillment
Orders are submitted for fulfillment after payment is authorized and the order has passed review. Most products are produced within 2–7 business days, although production can take longer during holidays, high-volume periods, product shortages, quality-control reprints or for larger orders.
Shipping estimates shown at checkout begin after production is complete. Delivery dates are estimates rather than guarantees. APOSTLE is not responsible for delays caused by carriers, weather, customs, incorrect addresses or events outside our reasonable control.
Payment is confirmed and your order is reviewed before fulfillment begins.
Your item is printed or produced specifically for your order and inspected.
Tracking is emailed when available and carrier transit begins.
Tracking and delivery
When tracking becomes available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours to begin showing movement after a label is created.
Because items may be fulfilled by different production partners, one order can arrive in more than one package. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, the carrier and any secure delivery location before contacting us.
Please contact us promptly if an order appears lost or has not moved for an extended period. Carrier investigations and replacement eligibility are evaluated individually.
Our return promise
We want you to feel confident ordering from APOSTLE. Subject to the conditions below, eligible non-defective apparel may be returned within 30 calendar days after confirmed delivery.
To begin a return, contact us before mailing the item. Approved returns must be sent to the return address provided by APOSTLE—not to the manufacturer, print provider or address shown on the original package. Unauthorized returns may be refused or may not be recoverable.
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges, expedited shipping fees, customs charges and duties are non-refundable except where required by applicable law.
Sizing and exchanges
Because our products are made to order, direct exchanges are not always available. The fastest way to receive another size or style is generally to request an eligible return and place a new order.
Please review the product-specific size chart before purchasing. Sizing preferences, choosing the wrong size or changing your mind are not considered manufacturing defects. We may still accept an eligible unworn item under our voluntary return policy, but return shipping will remain the customer’s responsibility unless applicable law requires otherwise.
Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted or materially different from what you ordered, contact us within 30 calendar days of delivery. Do not discard the item or packaging until the claim is resolved.
After reviewing the documentation, we may offer a replacement, reprint, refund or another appropriate resolution. Minor variations that are normal to print-on-demand production—including small differences in color, placement or garment measurements—may not qualify as defects.
Refund processing
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method, less any non-refundable shipping charges or authorized deductions disclosed under this policy.
Please allow 5–10 business days after approval for your bank or card issuer to post the credit. Processing times are controlled by the financial institution. If more than 15 business days have passed after refund approval, contact us.
We reserve the right to reduce or deny a refund when an item is returned used, damaged, incomplete, outside the return window or otherwise not compliant with this policy, except where prohibited by law.
International orders
International delivery times vary by destination, carrier and customs processing. The customer is responsible for providing a complete and accurate address and for any import duties, taxes, brokerage charges or customs fees imposed by the destination country unless checkout expressly states otherwise.
Refusing a shipment or failing to pay customs charges may cause the package to be abandoned or returned. Any refund in that situation will be determined after recovery of the package and may be reduced by shipping, return, customs or handling costs.
Nothing in this policy limits mandatory consumer rights that cannot lawfully be waived, including applicable withdrawal, conformity or statutory warranty rights.
Need help?
Before returning anything, contact APOSTLE with your order number and the reason for your request. We will confirm eligibility and provide the correct next steps.
This policy forms part of the terms governing purchases from APOSTLE. We may update it prospectively when our services, fulfillment network or legal obligations change. The policy in effect when an order is placed generally applies to that order, except where applicable law requires otherwise. Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.
Common questions
Contact us immediately. Because orders can enter production quickly, changes and cancellations are not guaranteed after submission. Once production has started, the order generally cannot be canceled or modified.
An incorrect size selection is not a manufacturing defect. Eligible unworn apparel may still qualify under our voluntary return policy when the request is made within the stated return window. The customer is responsible for return shipping.
Do not send a return to the manufacturer or the address printed on the package. Contact APOSTLE first. We will confirm eligibility and provide the approved return address.
Contact us within 30 calendar days of delivery with your order number, a description of the issue and clear photographs. After review, we may provide a replacement, reprint, refund or another appropriate resolution.
Items may be produced by different fulfillment partners or at different facilities. Separate tracking details may be issued for each package.
No. Production and delivery dates are estimates. Carrier delays, weather, customs, peak seasons, inventory shortages and quality-control reprints can affect timing.